Shipping & Returns

How long it takes

Dispatch: 2–7 business days, depending on the item. Stickers and mugs move quickly; apparel and embroidery take a little longer.

Delivery: once your order is on its way, allow roughly 3–8 business days within Australia and 7–20 business days internationally. Remote and regional addresses can take longer.

Ordering a few different items? They may arrive in separate parcels, at no extra cost to you.

Shipping costs

Shipping is calculated at checkout based on your delivery address and what's in your cart. Australian orders over $150 ship free. The exact amount is shown before you pay — no surprises after the fact.

Where we ship

Australia, New Zealand, and over 25 countries including the UK, Ireland, Canada, the US, Japan, Singapore and most of Europe. International orders may attract local duties or taxes, which are the customer's responsibility.

Tracking

You'll get a confirmation email when you order and a tracking link as soon as it ships. If the tracking hasn't moved after a few days, that's normal — it usually updates once it hits the courier network.

Damaged, faulty or wrong item

If your order turns up damaged, faulty, or it isn't what you ordered, email mining.media.org@gmail.com within 30 days of delivery with your order number and a photo. We'll sort a replacement or a refund. No need to send the item back unless we ask.

Change of mind

We can't accept returns or exchanges for change of mind or the wrong size. Check the size guide on the product page before you buy — and note the hoodie runs small, so size up.

Wrong address

If a parcel comes back to us because the address was incorrect or incomplete, we'll get in touch to arrange a reshipment. The reshipping cost is on the customer.

Cancellations and changes

Get in touch as soon as you can. If your order hasn't been dispatched we can usually change or cancel it.

Nothing here takes away from your rights under Australian Consumer Law.